Shipping Policy

Effective Date: June 1, 2026

This shipping policy applies to all orders within the United States. It outlines the rules regarding order processing, shipping, freight charges, cancellations, and tracking to protect consumer rights and standardize transaction procedures. All logistics services are executed in accordance with local U.S. shipping standards.

1. Order Processing Time
The standard processing time for all valid orders is 1–3 business days. Business days exclude U.S. federal holidays, Saturdays, and Sundays. Order processing includes verification, stock preparation, packaging, and outbound inspection. Processing times may be slightly extended for special items or orders with incomplete/incorrect information; we will notify customers promptly via on-site messaging or email.

2. Order Shipping Cut-off Time
Our daily shipping cut-off time is 16:00 (Eastern Time):
2.1. Valid orders with successful payment and accurate information placed before 16:00 will be shipped on the same day;
2.2. Orders placed and paid for after 16:00 will be processed and shipped on the next business day; orders placed during federal holidays or weekends will be scheduled for shipment on the next business day.

3. Shipping Timelines
Once an order has been dispatched, the delivery time within the United States is 3–5 business days. This is an estimated timeframe; minor delays may occur due to factors beyond our control, such as delivery to remote areas, adverse weather conditions, or peak shipping seasons. Such delays do not constitute a breach of service terms.

4. Shipping Fees
All orders destined for the United States qualify for free shipping. Customers are not required to pay any base shipping fees; there are no minimum purchase requirements or hidden costs, as we cover all logistics and delivery expenses.

5. Delivery Areas
Our delivery service covers the entire United States (including all states within the contiguous U.S., Alaska, and Hawaii). We do not currently support delivery to U.S. overseas territories, possessions, or locations outside the United States.

6. Logistics Partners
We partner exclusively with UPS, a major U.S. carrier, for the entire shipping process. All orders are handled by UPS for pickup, transit, and final delivery. This ensures a reliable logistics network with consistent service and allows for real-time tracking of shipments throughout the entire journey.

7. Order Cancellation Rules
7.1. Full Refund Cancellation (Pre-shipment)
If an order has not yet left the warehouse or been picked up by the carrier, the customer may request cancellation. Upon our approval, a full refund will be issued via the original payment method, with no service fees or deductions. This applies to scenarios such as: orders placed but not yet shipped, orders currently being processed, and orders where goods have been prepared but not yet dispatched.

7.2. Post-shipment Refund Rules
Direct order cancellation and immediate refunds are not supported once an order has been shipped and picked up by the carrier. Customers wishing to return items and obtain a refund must strictly follow the standard return process: submit a return request online after delivery, complete the return shipment and verification procedures as required, and—once we confirm receipt of the returned goods in good condition—the refund will be processed in accordance with our return policy.

7.3. Platform-Initiated Order Cancellation
We reserve the right to proactively cancel orders and issue full refunds in cases of irregularities, such as incorrect order information, invalid delivery addresses, malicious orders, duplicate orders, or payment anomalies.

8. Order Tracking
Once an order has been shipped, the system will automatically generate a unique UPS tracking number and notify the customer via email and platform notifications. Customers can track shipment progress in real-time using the following methods:

8.1. Log in to the personal order center to view real-time tracking details for the specific order;
8.2. Copy the tracking number and visit the official UPS website or UPS mini-program; enter the number to track the entire process, including transit, delivery, and proof of delivery status;
8.3. Contact customer service at any time regarding prolonged lack of tracking updates, transit irregularities, or delivery delays; we will assist in coordinating with UPS to investigate and resolve the issue.

Note: We reserve the right of final interpretation regarding this shipping policy. Should there be any adjustments to logistics policies or carrier partnerships, we will announce the changes promptly, and they will take effect immediately upon publication.

Contact Us
Shop Name: All America Apparel
Phone: +(305) 325-3060
Email: info@allamericaapparel.com
Shop Address: 1872 NW 20th St, Miami, FL 33142
Opening Hours: 
Monday–Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 3:30 PM
(GMT -5:00, Eastern Standard Time)
Response Time:We respond within 24 hours.